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Web Sites in Category Support and Management
CGS - Provider of help desk solutions and technical consultancy support.
CustomFAQs - Provides affordable web based support tools for small and medium organisation that features knowledge base, interactive faq , live chat and email management.
FMDirect - Provide integrated support solutions for Help Desk and Customer Relationship Management operations.
Giva Inc. - Business Help Desk Solutions - Giva provides a vast range of business help desk solutions including web-based solutions for IT, web-based customer support, knowledge-manager, service desk, asset manager, and a sales desk.
Help Desk Institute - HDI is the largest Help Desk/Technical Support Professional association offering training, certification, benchmarking reports, research, discounted products, networking and publications.
Help Desk Management Toolkit - A selection of resources and documents designed to help ensure that the help desk is managed and implemented to the highest possible quality
Help Desk Outsourcing - Information, tips and guidance on managing help desk outsourcing.
Help Desk System Information and Management Software - Providing information on help desk functions, outsourcing, management, and solutions for help desk staff and professionals.
Help Desk UK - We will help you with Customer Service and Setting up a Help Desk Project Management.
Help Desks and Service Level Agreements - Service level agreements are central to help desk management. This site explains, via a presentation, what SLAs should include and how they can be used.
Helpdesk Headquarters - Community for helpdesk professionals offering software reviews and forums for exchanging ideas about helpdesk functions.
ISPN Helpdesk Services - Offers outsourced help desk support services for a variety of operations.
ITIL Service Desk - Explains how to implement a help desk (a 'service desk') under the disciplines of ITIL.
Master Counsel Technologies - Offering infra help desk software solutions including IT change management, itil, and service management.
Outsourcing SLA - A help desk outsourcing SLA template and guide.
RightAnswers LLC - Offers a range of technical support knowledge bases for help desk professionals.
Service Level Agreement World - Offers a service level agreement template, guide, checklist and presentation designed to support help desk implementation and CRM generally.
Support Solutions Technologies - Provide consultancy, management solutions and tools for help desks, call centres and service operations.
The ITIL Service Desk - ITIL is an increasingly popular discipline with which to manage the help or service desk. ITIL Help Desk explains the role of ITIL and provides a number of resources.
Touchpaper Software - Supplier of CRM and ITSM solutions, in addition to best practice advice and latest industry news
Editors:
helpdeskbrian
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