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Sub-Categories in Software
Web Sites in Category Software
Advanced Feedback - Online feedback management solutions designed to help corporations and individuals to simplify information collection and analysis.
Aestiva - Web-based solutions including help tickets, knowledge base, contact management, and email management.
Blue Pumpkin Software - Call center workforce management scheduling and forecasting software for customer contact centers and inbound sales call centers
Charter Continuum - Customer relationship management with software for handling customer feedback ensuring customer retention.
Chordiant Software - Business process automation and customer service applications. Includes products, services, and clients.
Cloudgate Ltd. - Intelligent, two-way customer communication platform allows companies to create services and marketing campaigns that coordinate multiple channels, including SMS/MMS, email, audio (IVR), instant messaging (IM), and direct mail.
Davox Corporation - Provides customer interaction management desktop solutions to the financial, airlines, telecom, and utilities industries.
eAssist - Customer care software and services that enable companies to provide service by responding to incoming customer requests over any communication channel.
eCare Support Interaction Software - Browser based customer interaction software that facilitates real time interaction between an organization's help desk and their customers. Demos, white papers, and full product description are also available.
FrontRange Solutions - Customer-centric software for the mid-market, including the HEAT help-desk and the GoldMine CRM platform.
GWI Software - Customer service software provider for businesses.
Intrinsic Business Solutions - CRM software for small to medium size business. Hosted and Stand alone solutions.
Kanisa Inc. - Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firm's site.
Knowledge Base - Multi-user system enhances self-service customer support, help desk operations, and document management applications.
Novavox - International - Company offers computer/telephony integration (CTI) solutions for home and business. The Smartphone product line offers Windows-based unified messaging and automated call processing.
Pegasus - Customer Relationship Management software for midsize and small organizations. Includes newsletter and clients.
Practical Solutions Inc. - Offers a comprehensive software package for service industry companies.
Precision - Developer of help desk solutions.
Primus - eService software for eBusiness. Enables companies to effectively manage all points of contact with their customers and create real value with every customer interaction.
Q-go - Q-go offers customer communications software based on natural language technology. The site provides detailed information on Q-go and what if offers.
Qualté - Hosted helpdesk and live-chat solutions for small/medium sized companies.
Querybot Systems - Automated knowledge base/interactive FAQ system, intended for small businesses.
Satmetrix Systems - Software and services company focused on customer experience management.
ScandiaCom - Web based customer service database solutions for the high-end equipment manufacturers. Automated escalation process and failure analysis reporting capabilities.
Skywire Software - Answer Suite provides a robust suite of customer service applications consisting of knowledge management, Web self-service, case management and desktop discovery tools that automate the problem resolution process and make it easy for customers to find information on your Web site.
SupportSentry - SupportSentry provides hosted, cost effective web-based customer service software. Some features include knowledge bases, email handling, and multiple site capabilities.
Tree Management Systems, Inc. - Powerful customer management software for tree, lawn & landscape companies. Streamline your business, increase sales, and make more money.
Ulysses CRM - Developer of service-centric customer relationship management and facilities management software packages for small and medium companies.
Vuechat - Web-based customer service solution with webcam video.
WEBB Interactive Services Inc. - Offers instant messaging software. (Nasdaq: WEBB).
Related Categories:
Business > E-Commerce > Customer Relationship Management
Computers > Internet > Web Design and Development > Hosted Components and Services > Customer Service
Computers > Software > Marketing > Sales and Marketing Productivity
Editors:
johncallery
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